Our Services

IT Management in Suffolk County, NY

You manage your Business, we manage your IT

Contact Us

WeManage IT has designed its services to ease the burden of proper IT management in Suffolk County, NY. We recognize that our customers represent a full spectrum of professionals, from technophiles to technophobes. Our service offerings cater to them all! View our different services and packages below.

Silver Service


Benefits:

  • Professional monitoring and alerting for key IT systems
  • Cold Spare equipment available for short-term use
  • Access to à la carte services on a priority basis
  • Lowest cost per node
  • No term commitment

A “Cold Spare” is a Windows® PC with a basic configuration and security tools installed. It may need client-specific applications installed to become fully functional in a specific environment.

  • Woman working checking data

    Slide title

    Write your caption here
    Button

Gold Service

Benefits:

  • All the benefits afforded in the Silver service level plus:
  • Remote support for all covered nodes
  • Discounted rates for on-site support and à la carte services •Included PC tune-up and refresh services
  • Warm Spare PC available within one business day
  • No setup charges (does require term commitment) A “Warm Spare” is a Windows PC with a basic configuration, security tools, and client image installed. It may need initiation onto the client network but is otherwise ready to work.

Turnkey Service


  • Benefits:
  • Includes Standard Windows® PC
  • Professional monitoring and alerting for key IT systems/services
  • Hot Spare PC available at client site
  • 15% discount à la carte services (Hardware excluded)
  • Minimize monthly cost variability
  • No setup charges (does require term commitment) 

A “Hot Spare” is a Windows® PC that is on-site and ready for use just as any other workstation. It only needs to be moved to the desired work location and connected to power and the network.

  • Client manager working on a laptop

    Slide title

    Write your caption here
    Button

Service Levels


General Support

Description Frequency Silver Gold Turnkey
Executive Briefings As Needed Yes Yes Yes
High-Level Planning As Needed No Yes Yes
Detailed Project Planning As Needed Billable Billable Billable
PC Life Cycle Management Ongoing Yes Yes Yes
System Design & Specification As Needed Billable Billable Billable
Procurement Services As Needed No Yes Yes
Vendor Coordination As Needed Billable Billable Yes

Desktop Support

Description Frequency Silver Gold Turnkey
Windows Patch Management Ongoing Yes Yes Yes
Antivirus Management Ongoing Yes Yes Yes
Hard disk performance monitoring Ongoing Yes Yes Yes
Memory Performance Monitoring Ongoing Yes Yes Yes
Warranty Support & Administration As Needed Billable Yes Yes
Break/Fix As Needed Billable Yes Yes
Install/Move/Add/Change (IMAC) As Needed Billable Yes Yes
Peripheral IMAC As Needed Billable Billable Yes
Standard Application Support As Needed Billable Billable Yes
Desktop-as-a-Service Ongoing No No Yes

Network Support

Description Frequency Silver Gold Turnkey
Basic network Monitoring (single point Ongoing Yes Yes Yes
Advanced Network Monitoring Ongoing No Yes Yes
Operating System updates Ongoing Yes Yes Yes
Antivirus Management+Ongoing Ongoing Yes Yes Yes
Network IMAC As Needed Billable Yes Yes
Warranty Support & Administration* As Needed Billable Yes Yes
Break/ Fix Ongoing Billable Billable Yes
Server Cloud Backup Ongoing Billable Billable Yes
Networking as-a-Service* Ongoing No Billable Billable

*Only Equipment provided by WeManage IT is eligible for this service. Equipment costs are not included

Cybersecurity Education Services
Per Named User (email address)

Description Frequency Silver Gold
Onboarding for security awareness Once Yes Yes
Annual Security training/refresher Annual Yes Yes
Phishing Security Tests Ongoing Ongoing Yes Yes
Dark Web email exposure Checks Ongoing No Yes
Departmental Reporting Ongoing No Yes
USB Security training Ongoing No Yes

All services are based on a minimum 12-month commitment

Reach out to our experts to benefit from our IT management services!

Contact Us
Share by: